This was sent to us .......You can see the actual review at Tripadvisor.com it is the second review under the Grand Melia Puerto Rico

Comments posted it TripAdvisor.com

I know our comments may be a tad overdue but, as they say, "Better late than never". Don't get us wrong, the resort IS a beautiful place but what goes on behind closed doors damages the view.
Let me start with check-in... more than 20 minutes with no line before us (???) Not even a little white lie for an excuse (just chit chatting and laughter amongst the staff.)
Lack of bell personnel to help with our luggage (add about 10 more minutes to the waiting period).
The concierge mentioned a free gift and all it was, was a 90 minute presentation offer.
At the concierge we asked for recommendations for good local food and were sent to a place called Martins BBQ (very odd for a recommendation.)
This was just the beginning of our stay so we decided to overlook the situations and hope for the best.
Moving on to the our room, on our second night we requested for two additional towels which never arrived; needless to say, we called every afternoon for them and complaint with no luck which led us to keep the pool towels on a daily basis.
Our bed sheets were only changed once during our stay.
Still we remained calm and with high hopes.
It was the day before our last which caused us such distress when during an absolutely awesome bio kayak trip I returned to the van to drop off my sandals to find the young lady who had arrange the trip (who had hitched a ride with us) in a very compromising position. We chose not to mention this incident to the resort but it is certainly not something I would wish for someone else to see...

Yolanda & this is the type of drivers you have? Shame on you!

HELP WANTED Carlos Lennis Biography

Were Looking for Pictures & Information. So far we know he worked several years in a Company Called Tour-Coop as a Transportation manager & later was fired for steeling thousands of dollars for the company payroll (that's why you see he has that bus with colors from tour-coop but doesn't work for them).We got more but we need you help ...... We need this phone number!..........So Brothers if you got any thing lets us know